10/30/2023 0 Comments Sun palace couplesWe met some amazing people at the resort, many American, Canadian and English, all of which made our stay even more memorable. On 2 occasions they could be visibly seen very close to the shore. We had bull shark visitors on 5 days of our trip and daniel spotted them each time and ensured that guests at SP and also neighbouring resorts evacuated the ocean immediately. He goes way above and beyond what is expected in his role. Special mention to Daniel the life guard who is exceptional. I would endorse all other trip advisors reviews as to how hard the hotel staff work and literally nothing is too much trouble. This room was beautiful and the view of the ocean was breath taking. We up graded to an ocean view and was accommodated in room 714. Hey ho this was not of course anything to do with SP. Customs officers are rude, disorganised and basically make up the fine you have to pay. Thompsons do not advise you of this and will happily sell you as many as you want. We had not realised the limitation on the quantity of cigarettes you are allowed to bring into mexico and having 200 to many met with a £75 fine. Checkin was seamless which was a blessing given the hassle you go through at customs. It's the first time that I've left a resort and would happily go back next year. We stayed at the sun palace between 16-30th October.
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